SERVICE BASED ORGANIZATIONS

Most merchant service providers utilize the customer service centers from their processors. This creates long hold times, account verifications, a challenge to speak with real decision makers when you need to solve a real problem, and an inability to speak with someone who knows you and your business.

With Velocity, you'll speak directly with our team every time. For matters that involve a specialist, we'll stay on the phone with you until the call has been completed to your satisfaction. Our partners are highly involved with the day-to-day processing and they work directly with the executive teams at Elavon to address and resolve any issues quickly and efficiently.

Our support team is extremely knowledgable. When you need service, you can expect us to be highly responsive and proactive. We know how to get things accomplished quickly and we're meticulous about the communications with our clients.

Every business is susceptible to risk and fraud when accepting electronic payments. Our team provides detailed information specific to your industry and geographical location to help protect your organization. We ensure that your team understand the rules and regulations of the card brands (Visa, Mastercard, American Express, and Discover) and we present critical insights to ensure that you are protected, even from technicalities. 

Every business is required to adhere to the Payment Card Industry Data Security Standards (PCI-DSS). The majority of organizations don't know anything about PCI, and worse, they are liable for all data breaches, including fines and penalties, for violating the standards. 

With Velocity, we assist with all levels of PCI compliance including the PCI SAQ (Self Assessment Questionnaire). We proactively monitor your compliance status and work directly with your organization to ensure that compliance is maintained at all times. We'll also schedule the network scans to monitor your network, regardless of what hardware or software is used to process credit and debit transactions.

Chargebacks can be problematic for any organization, even if you have a 100% satisfaction guarantee policy and the best customer service. We'll teach your organization how to prevent chargebacks and win if a customer issues a dispute. Remember, one oversight or intricacy can be the difference between winning a chargeback and losing a chargeback.