CHARGEBACK
Important: Your Chargeback Responsibilities
It is the client’s responsibility to review and respond directly to all chargeback notices issued by Elavon within the required timeframes. Velocity will assist by reviewing available documentation, providing guidance, and supporting you throughout the chargeback process whenever possible. Please note that the use of this ticketing system does not replace or modify your responsibility to comply with Elavon’s chargeback procedures, response deadlines, documentation requirements, or other applicable rules and regulations.
You may also contact Elavon’s Chargeback Department directly by email at disputeresolution@elavon.com.
Check the box to agree and continue.
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Enter the DBA name of your business.
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We’ll use this email for ticket updates and secure follow-up.
Additional Emails
Optional. Add other email addresses that should receive this ticket.
Everyone you add gets the email confirmation. You can give them a mobile
number for text alerts on the next mobile step.
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Text Alerts
Receive SMS updates about this support ticket.
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Description
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Please provide enough detail so our team can take action quickly.
Chargeback Documents
Optional: click to choose PDF files, or drag them here
PDF files only. Up to 10 files,
10 MB each,
20 MB total.
Optional. Upload the chargeback notice plus any supporting documents:
receipts, invoices, signed agreements, delivery confirmations, or
customer communication. You can submit without files.
