Refund Policy

This Refund Policy applies to products and services provided by Velocity Processing, LLC (“VELOCITY”). By purchasing equipment or using our merchant services, you acknowledge and agree to the terms outlined below.

Equipment purchased from VELOCITY includes a one-year manufacturer warranty.

Purchased equipment may be returned for a full refund within ten (10) days of purchase. To qualify, the equipment must be returned with all original cables, power supplies, manuals, and peripheral devices.

After ten (10) days, equipment is not eligible for a refund. Exchanges may be permitted at VELOCITY’s discretion and may involve additional costs.

All refunds are issued to the original form of payment.

Refunds processed to a credit or debit card will generate an electronic receipt. Once initiated, your issuing bank may take up to ten (10) business days to post the refund to your account.

Elavon charges fixed expenses to maintain merchant accounts regardless of processing activity. These may include PCI compliance fees, statement fees, value package fees, next-day funding fees, annual fees, and monthly minimum fees. Fixed fees are not refundable unless billed in error. Account inactivity does not constitute account closure or waiver of these fees.

Variable processing fees are assessed based on card usage and card classification. Classifications are determined by card associations including Visa, MasterCard, American Express, and Discover. Variable processing fees are not refundable unless billed in error.

Merchant accounts may be classified as seasonal to avoid fixed fees during approved periods of inactivity. Seasonal classification is subject to eligibility requirements. Accounts may not be temporarily closed solely to avoid monthly fees.

Except for chargebacks, all fees are billed in arrears. Fees incurred during a given month are typically debited on the first business day of the following month.Pursuant to card-association guidelines, a merchant account is considered active if open as of 12:00 a.m. on the first day of the month. Accounts terminating for any reason remain liable for that month’s fixed fees.

No refunds are issued for inactive accounts. VELOCITY and its processing partners incur ongoing expenses to maintain merchant accounts in an active or on-file status.

Gateway providers maintain independent billing cycles and refund policies. Refund inquiries related to gateway services must be directed to the applicable gateway provider.

Refunds will not be issued for fees charged by a merchant’s prior processor unless expressly agreed to in writing by VELOCITY.

Velocity Processing, LLC 401 E. Las Olas Blvd Suite 802 Fort Lauderdale, FL 33301

Last Updated December 14, 2025