Support Ticket

Fields marked with * are required by the Support Ticket System.

INSTRUCTIONS


Velocity Processing requires the following form for all support tickets. This electronic system will help to expedite your request and will provide an electronic confirmation to you upon submission. For security purposes, and in accordance with the card associations, certain requests may require additional documentation and signatures. To view additional information for a particular field, click on the (?) next to the field name.

SECURE TRANSMISSION


Velocity Processing has implemented robust and comprehensive protocols to ensure the secure transmission of your data to our servers. This page has an SSL (Secure Sockets Layer) certificate issued by GoDaddy (valid through March 20, 2018). For verification purposes, you may click on the lock icon in the URL or click on the Verified & Secured seal below.

INTERNAL USE ONLY

REQUESTER INFORMATION

BUSINESS INFORMATION

CHANGE REQUEST

FILE UPLOAD


For security purposes, our server only accepts PDF files. If you are unable to scan your merchant statement(s) using the PDF format, please fax them to our office at 305-405-2000.
Drop a file here or click to upload Choose File
Maximum upload size: 134.22MB

SUBMISSION

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