Sample Refund Policy

LEGAL DISCLAIMER: The following refund policy is a sample to assist clients in creating their own refund policy to meet the internet requirements of the card associations when applying for an e-commerce merchant account. The refund policy posted on your website should accurately reflect the policies instituted by your organization. Any questions appertaining to the specifics of your refund policy should be directed to the officers of your corporation and / or your legal counsel. Velocity Processing does not provide guidance as to “acceptable” refund policies. All refund policies are reviewed by bank underwriters in accordance with the regulations as set forth by the card associations.

ACME Corporation is committed to providing you with excellent products. Below you will find our refund policies, which are different depending on the type of product you purchase. We stand behind the products we sell and guarantee that they are brand new, authentic, and in original packaging.

Standard products come with a 30-day, money-back guarantee, based on the delivery date as provided to us by UPS or FedEx. To receive a full refund, please contact our customer support team at 888-555-1212. They will provide you with shipping instructions and a return authorization (RA) number. For products that were delivered in excess of the 30 days, we will refund the full amount less a ten percent (10%) restocking fee. After 90 days, your order is considered final and refunds will not be given. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “standard”.

Custom products come with a 5-day, money-back guarantee, based on the delivery date as provided to us by UPS or FedEx. To receive a full refund, please contact our customer support team at 888-555-1212. They will provide you with shipping instructions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given due to the customization of your order. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “custom”.

For orders that contain both standard products and custom products, the aforementioned policies will apply to their respective products. The invoice that was sent to you via e-mail immediately following your order confirmation will indicate the product(s) that are considered “standard” and “custom”.

We encourage all clients to contact us if there is an issue with the products received. Credit and debit cards are not charged until your order has been shipped. All transactions will appear on your credit card statements as “ACME Corporation”. If a refund has been issued, please allow up to 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different timeframes for posting refunds to your account; therefore you may not see the funds posted to your account despite the fact that we have processed the  refund. For your convenience, confirmations of all refunds will be sent to you via e-mail immediately after they are processed.

 

 

 

 

 

 

 

 

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